Delivery and Shipping Policy - Toro Firenze

Last updated: March 2025

At Toro Firenze, we aim to provide a seamless and efficient shipping experience for our customers worldwide. Below you will find all the information you need regarding our delivery times, shipping fees, and policies.

1. Shipping Methods

We offer reliable shipping services to ensure your Toro Firenze products reach you in a timely manner. Our delivery partners are:

• FedEx: For international shipments outside of Italy.
• TNT: For domestic deliveries within Italy.

2. Shipping Timeframes

Delivery times vary based on your location. Please see the estimated delivery times below:

• Domestic (Italy) with TNT: 2-5 business days
• International with FedEx: 5-10 business days, depending on the destination

Please note that delivery times are estimates, and delays may occur due to customs processing, holidays, or unforeseen circumstances.

3. Shipping Costs

Shipping fees are calculated at checkout based on the weight and destination of your order. You will be provided with the total shipping cost before finalizing your purchase.

Free Shipping: We offer free shipping for all orders over €150 within Italy. For international shipments, free shipping is available for orders over €250.

4. Order Processing

Once your order is placed, we will process it within 1-2 business days. Orders are shipped only after payment has been successfully processed. During high demand periods or sales, processing times may be slightly longer.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email to track the status of your shipment. You can use the tracking number to monitor the progress of your order through either the FedEx or TNT tracking systems.

6. Shipping Restrictions

Currently, we do not ship to P.O. Boxes. If your shipping address is a P.O. Box, please provide an alternative address for delivery. Additionally, please note that some countries may have specific import regulations or restrictions that could affect the delivery of your order.

7. Customs & Import Duties

For international orders, please note that any customs duties or taxes incurred upon entry into the destination country are the responsibility of the recipient. Toro Firenze is not responsible for any additional charges that may apply due to customs processing.

8. Address Accuracy

It is important to provide an accurate shipping address when placing your order. Toro Firenze is not responsible for delays or lost items due to incorrect or incomplete shipping addresses provided by the customer. Please double-check your shipping details before confirming your order.

9. Lost or Damaged Items

If your order is lost or damaged during shipping, please contact us immediately at support@torofirenze.com. We will work with the shipping carrier to resolve the issue and ensure that your order is either replaced or refunded, depending on the situation.

10. Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, please don't hesitate to reach out to us:

• Physical Address: Piazza di San Lorenzo, 14/15R, 50123 Firenze FI, Italy
• Email: support@torofirenze.com
• Phone/WhatsApp: +39 389 312 7747